The all-in-one dashboard for shop updates, repair tracking, and customer communication.
Organize repair statuses, ETAs, progress photos, and customer messages without tying up the front desk.
Explore the safe demo →
StatusLine
Shop dashboard
Current shop
This is your only connected shop. Additional locations will appear here when they are added.
Notifications
Pilot onboarding
Demo rehearsal
Create a sample repair, update the ETA, add a progress photo, send a portal message, and open the customer tracking page without sending a real text.
Guided demo
Selected repair
Staff follow-up
Progress photos
Audit trail
Customer thread
Trust trail
Business operations
Shop activity
Pilot readiness
Delivery setup
Delivery triage
Settings & support
Settings
Use these tabs for business details, message delivery, billing, staff, the customer tracking page, and security.
Customer email
Customer texts
Texting rules
Billing
Staff
Security
Support inbox
Help docs
Create a job, confirm customer contact info, and choose the update channel with consent recorded.
Use the message and customer-view preview to verify the ETA, stage, next step, and tracking page.
Customer requests, failed sends, reminders, and overdue updates appear in one staff queue.
Export message and consent records from each repair before a customer dispute or insurance request.
Trust & support
Use named staff accounts, password reset, and owner/manager/staff roles so shops do not share one login.
StatusLine stores repair status, contact details, message history, consent events, and photos only for shop communication workflows. Read privacy policy.
Failed or delayed customer messages appear in Delivery triage so staff can retry, switch channel, or call the customer.
Text permission is recorded per repair, opt-out replies update consent, and records can be exported from the Trust trail.
Subscriptions can be managed through Stripe after checkout. Cancel before the next renewal to stop future billing. Read cancellation policy.
Email support@getstatusline.com for help, or review the support page. Planned maintenance should be announced in advance and kept outside normal shop hours.